For purchases made on Doleh Beauty's website, we exchange, or issue credit, for up to 14 days with valid proof of purchase. Returns after the 14 day period will be exchange only. Returns are not accepted after 30 days. Exchange value will be equal to original purchase price. Eligible items must be received unused, unopened and undamaged. You will be responsible for the return shipping costs. Items lost in transportation will not be compensated for. For faulty item return, please contact us at firstname.lastname@example.org.